Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to the ProActive Wellness online store. These Terms of Service ("Terms") govern your access to and use of our website and online store, including any purchases made through our Shopify platform. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

ProActive Wellness ("we," "our," or "us") operates this online store to provide wellness, recovery, and related products to our customers. Our physical clinic is located in Lindon, Utah, and services provided in our clinic are subject to separate agreements and informed consent documents.

2. Eligibility

By using this website, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Product Information

We strive to ensure that all product descriptions, pricing, images, and availability are accurate. However, we do not guarantee that all information is free from errors, omissions, or inaccuracies.

We reserve the right to:

  • Correct pricing or product errors at any time.

  • Limit quantities available for purchase.

  • Modify or discontinue products without prior notice.

  • Refuse or cancel any order for any reason.

4. Orders

Submitting an order does not guarantee acceptance. We reserve the right to decline or cancel orders for reasons including, but not limited to:

  • Product availability

  • Pricing errors

  • Suspected fraud

  • Payment authorization issues

  • Violation of these Terms

If your order is canceled after payment has been processed, a refund will be issued to your original payment method.

5. Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

Prices are subject to change without notice. Applicable taxes and shipping charges will be calculated during checkout.

6. Payment

Payments are securely processed through Shopify and its authorized payment providers. We do not store your full payment card information.

By providing payment information, you represent that you are authorized to use the payment method submitted.

7. Shipping

Shipping times are estimates only and are not guaranteed.

Once an order has been transferred to the shipping carrier, ProActive Wellness is not responsible for delays caused by the carrier, weather, customs, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

8. Returns and Refunds

Please refer to our Return Policy for complete details regarding returns, exchanges, refunds, and eligible products.

Certain products—including opened personal care items, hygiene products, and other designated items—may not be eligible for return.

9. Wellness Disclaimer

Products sold by ProActive Wellness are intended to support general wellness and recovery.

Our products are not intended to diagnose, treat, cure, or prevent any disease, unless specifically approved by the U.S. Food and Drug Administration (FDA).

Information provided on this website is for educational purposes only and should not be considered medical advice.

Always consult your physician or qualified healthcare provider regarding any medical condition before beginning any wellness program or using products that may affect your health.

10. Intellectual Property

All website content, including logos, branding, product descriptions, graphics, photographs, videos, and written materials, is the property of ProActive Wellness or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Prohibited Use

You agree not to:

  • Violate any applicable laws or regulations.

  • Attempt unauthorized access to our website or systems.

  • Interfere with website security or functionality.

  • Use automated tools to scrape or copy website content.

  • Use our website for fraudulent or unlawful purposes.

12. Limitation of Liability

To the fullest extent permitted by law, ProActive Wellness shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website or products purchased through it.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the applicable product.

Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold harmless ProActive Wellness, its owners, employees, contractors, affiliates, and representatives from claims, liabilities, damages, costs, and expenses arising from your misuse of this website or violation of these Terms.

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of those third parties.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.

Any legal action arising under these Terms shall be brought in the appropriate state or federal court located in Utah.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be posted on this page with a revised Effective Date.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

18. Contact Information

If you have questions regarding these Terms, please contact:

ProActive Wellness

1485 W 500 N, Unit 13

Lindon, UT 84042

Phone: (801) 319-8097

Email: carolyn@liveproactive.net